Effective Date: 8-1-2024
Welcome to the Taplive Helpdesk. By accessing and using our helpdesk services at support.taplive.me, you agree to comply with the following Terms and Conditions. Please read these terms carefully, as they govern your use of our support services.
1. Acceptance of Terms
By using the Taplive Helpdesk, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our support services.
2. Use of Helpdesk Services
Our helpdesk provides access to resources, including FAQs, a Knowledge Base, and a ticketing system for personalized support. You may use these services for assistance related to your Taplive account and features.
- You agree to use the helpdesk solely for its intended purpose of obtaining support for Taplive-related issues.
- Misuse of the helpdesk, including submitting fraudulent requests or spamming the support system, may result in suspension of your account.
3. Privacy and Data Protection
We take your privacy seriously. Any information you provide while using the helpdesk, such as your email address or account details, will be used strictly for the purpose of resolving your support request.
- Personal data submitted through support requests will be handled in accordance with our Privacy Policy.
- Taplive does not store sensitive payment information on the helpdesk. Payment details are securely processed through third-party services like PayPal and Stripe.
4. Response Times
Our support team aims to respond to all inquiries within 24 business hours. However, response times may vary depending on the complexity of the issue.
- High-priority issues, such as account access problems, will be given priority.
- Please avoid submitting multiple tickets for the same issue, as this may delay our response time.
5. Knowledge Base and FAQ Usage
The content provided in our Knowledge Base and FAQs is intended for general information and guidance. While we strive to keep this information accurate and up to date, Taplive does not guarantee the completeness or accuracy of the content.
- You are responsible for using the Knowledge Base and FAQs as intended for self-service support.
- Taplive reserves the right to update or modify content in the Knowledge Base without prior notice.
6. Modifications to Terms
Taplive reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the helpdesk following any changes constitutes acceptance of the new terms.
7. Limitation of Liability
Taplive is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the helpdesk services. This includes, but is not limited to, loss of data, delays in response, or errors in information provided.
8. Termination of Access
Taplive reserves the right to terminate or restrict your access to the helpdesk if we determine that you have violated these Terms and Conditions or engaged in behavior that disrupts the support process.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please reach out to us at support@taplive.me.
